Terms of Service

1.1. Description

The Service is a digital platform designed to assist organizations in managing their Lockout-Tagout (LOTO) safety procedures. The Service allows users to create, track, and manage the full LOTO procedure for a site's equipment, complete with a full digital audit trail and user permissions. The specific features and capacity limits (e.g., number of Facilities, Users, Equipment Profiles) available to you are determined by your selected subscription plan ("Starter," "Professional," or "Enterprise"), as detailed on our pricing page.

1.2. CRITICAL ACKNOWLEDGEMENT: THE SERVICE IS AN ADMINISTRATIVE TOOL

You acknowledge and agree that the Service is an informational and management tool only. It is NOT a substitute for, and does not replace, mandatory occupational health and safety training, professional judgment, physical verification of energy isolation, adherence to your company's established safety protocols, or compliance with applicable laws and regulations (e.g., SUVA, OSHA, etc.). The Service does not physically perform any safety function or guarantee a safe outcome.

1.3. Service Modifications

We reserve the right to modify, enhance, or discontinue the Service or any of its features at any time. We will make commercially reasonable efforts to notify you of any material changes that may adversely affect your use of the Service.

1.4. Maintenance

We may need to perform maintenance on the Service. For scheduled maintenance, we will endeavor to provide at least two (2) weeks' notice. However, we reserve the right to carry out unscheduled, emergency maintenance as required to protect the integrity and security of the system, without prior notice.

1.5. Support

The level of customer support provided (e.g., Email, Phone, Dedicated Manager) is dependent on your active subscription plan, as outlined on our pricing page.

2.1. Eligibility

You must be a legal business entity or an individual of at least 18 years of age acting on behalf of a business entity. By agreeing to these Terms, you represent and warrant that you have the legal authority to bind your company to these Terms.

2.2. Account Security

You are responsible for maintaining the confidentiality of your account credentials. You are fully responsible for all activities that occur under your account, including the actions of any users you authorize. You agree to notify us immediately at hello@zentri.cc of any unauthorized use of your account.

3.1. Subscriptions

The Service is offered on a subscription basis for a defined term (e.g., monthly, semi-annually, or annually). Your subscription will automatically renew for successive periods of the same duration unless you cancel your subscription before the end of the current subscription period.

3.2. Fees

You agree to pay all applicable fees for the Service as described on our pricing page or in a separate order form for Enterprise plans. All fees are quoted in USD and are exclusive of any applicable taxes, such as VAT, sales tax, or duties, which you are responsible for paying.

3.3. Billing and Payment

We will bill you through an invoice or through a third-party payment processor (e.g., Stripe). For credit card payments, you authorize us to charge your chosen payment method for all applicable fees. For invoices, payment is due upon receipt, unless otherwise specified. Late payments may result in the suspension or termination of your access to the Service.

3.4. Free Trial

We may offer a free trial of the Service, the duration of which is specified at the time of sign-up (e.g., one month). We reserve the right to modify or terminate the free trial offer at our discretion. To continue using the Service after the trial period, you must purchase a subscription.

3.5. Cancellation and Refund Policy

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation, you will retain access to the Service for the remainder of your paid subscription term. Our general policy is to offer a right of refund if requested within two (2) weeks of the initial purchase of a subscription term. After this period, fees are non-refundable for the remainder of the term, except where required by mandatory applicable law. This policy may be subject to variations based on the laws of the Customer's country of residence.

4.1. Compliance

You are solely responsible for ensuring that your use of the Service complies with all applicable local, state, national, and international laws, regulations, and industry standards related to occupational health and safety.

4.2. Customer Data

You are solely responsible for the accuracy, quality, legality, and content of all data and information you or your users input into the Service, including but not limited to LOTO procedures, user information, photos, and equipment details ("Customer Data").

4.3. Customer-Provided Equipment

You are solely responsible for providing, maintaining, and securing all hardware (e.g., computers, mobile phones, tablets), software, and internet connectivity required to access and use the Service. We are not responsible for the performance or security of any Customer-provided equipment.

4.4. Prohibited Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose.
• Reverse-engineer, decompile, or otherwise attempt to discover the source code of the Service.
• Use the Service to store or transmit malicious code, viruses, or worms.
• Interfere with or disrupt the integrity or performance of the Service or its data.

5.1. Our IP

We own all rights, title, and interest in and to the Service, including all related software, technology, and branding. These Terms do not grant you any rights to our trademarks or other intellectual property.

5.2. Your Data

You retain all rights, title, and interest in and to your Customer Data. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, use, process, display, and transmit your Customer Data solely for the purpose of providing and improving the Service for you. You further grant us a perpetual, irrevocable right to use your Customer Data in an anonymized and aggregated form for statistical analysis, research, and service improvement, provided that such data cannot be used to identify you or any individual.

6.1. Confidentiality

Each party agrees to treat the other's confidential information with the same degree of care as it treats its own and not to disclose it to any third party, except as required to perform its obligations under these Terms or as required by law.

6.2. Data Protection

We will process personal data (such as names, emails, and phone numbers of users) in accordance with our Privacy Policy. We will implement and maintain appropriate technical and organizational measures to protect Customer Data, in compliance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR) and relevant US data protection laws. All Customer Data will be handled in a compliant manner.

10.1. Term

These Terms will remain in effect as long as you have an active subscription or are using the Service.

10.2. Termination

We may suspend or terminate your access to the Service if you breach these Terms or fail to pay applicable fees.

10.3. Effect of Termination

Upon termination, your right to use the Service will cease. We will provide you with an opportunity to export your Customer Data for a period of 30 days, after which we reserve the right to delete all Customer Data. Sections 5, 6, 7, 8, 9, and 11 shall survive termination.

12.1. Entire Agreement

These Terms, together with the Privacy Policy and any order forms, constitute the entire agreement between you and Lyford Holdings GmbH concerning the Service.

12.2. Severability

If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions.

12.3. Contact

For any questions about these Terms, please contact us at: